FAQ

 

How long will it take for my order to arrive?

It can take up to three weeks to arrive. We will endeavour to get it to you as soon as possible.

Do you deliver outside London?

We can arrange delivery in England for a fee. Please contact us for details.

Are your products already assembled?

Yes, the pieces will arrive to you ready to use.

What is your returns and cancellation policy?

We try to be as accommodating as possible with the cancellation of orders so if you would like to cancel your order, please contact our customer services team by email on info@surdicodesign.com as soon as possible. Our formal policy is set out below.

Most of our Products are made to order and once we accept your order we will have commissioned our producers to make the item for you. In these circumstances we will do our absolute best to cancel the order with our producers but if we are unable to do so – because the item has already gone into production etc.-, we will unfortunately have to charge a cancellation fee of 70% of the value of the order. We will also, at our discretion, charge a reasonable collection fee.